Sweaters

FAQ

Frequently Asked Questions

How long does it take to receive my order?

All items are made with care and quality in mind. Orders typically ship within 2–3 business days. Once shipped, delivery time varies by location but generally takes 3–7 business days within the U.S. You’ll receive a tracking number as soon as your order is on the way.

Got a question? Need help with an order? We’re here for you! Whether you need assistance with a custom design, tracking your purchase, or just want to say hello – we’d love to hear from you.

📩 Email Us: info@staysippingllc.com
🛍 Order Support & Inquiries: Contact Us Here
📱 Follow & DM Us: @staysippingllc

💬 Customer Support Hours:
🕘 Monday – Friday: 9 AM – 6 PM (PST)
🛑 Saturday – Sunday: Closed (but still sipping on ideas for you!)

We do our best to respond within 24-48 hours. In the meantime, check out our FAQs for quick answers.

Thanks for choosing Stay Sipping LLC – where every sip is stylish! ☕💖

Are your tumblers dishwasher or microwave safe?

To keep your tumbler looking flawless and performing at its best, we recommend hand washing only. Our tumblers are made from high-quality stainless steel and are not microwave safe. For full care tips, visit our Tumbler Care Guide.

💖 Stay Sipping Tumbler Care Guide

Because every sip deserves to be as flawless as you.

Thanks for choosing a tumbler from Stay Sipping LLC, where style meets function—and your drink stays hot or cold while you stay unbothered.

Follow these simple care tips to keep your tumbler looking fresh and performing its best:

✨ CARE LIKE A QUEEN

🧼 Hand Wash Only:
Your tumbler is too glam for the dishwasher. Gently hand wash with warm soapy water to preserve its design and insulation.

🚫 No Microwaves, Ever:
These beauties are made of stainless steel—not microwave safe. (Besides, who’s microwaving their iced coffee anyway?)

💨 Air Dry It Right:
Let your tumbler dry upside-down to avoid moisture build-up and odor. Keep it fresh for every refill.

🌱 BPA-Free + Built to Last:
Crafted from high-quality, food-grade stainless steel, our tumblers are BPA-free, double-wall insulated, and made to handle your daily hustle.

💡 Pro Tips from the Stay Sipping Squad

Keep the lid and straw clean by soaking them in vinegar and baking soda once a week.
Want it to stay extra cold? Chill your tumbler before use.
Show off your tumbler in the wild and tag us @staysippingllc 💅

💌 Need Help?

We’re just a message away. Contact us anytime through our Contact Page — because we don’t do drama, but we do great service.

https://staysippingllc.com/pages/tumbler-care-use-instructions

Do you accept returns or exchanges?

Because many of our products are handmade or made-to-order, we do not accept returns or exchanges unless the item arrives damaged or defective. If there's an issue with your order, contact us within 7 days of delivery and we’ll make it right.